Lloyds Banking Group’s Inclusion and Diversity team commissioned us to make ‘Take A Second’. Understanding that despite all the mechanisms in place, workplace friction still persists, and was recognised as a brake on success. This mandatory video-led learning programme was made with a simple aim; to encourage employees to be more mindful of other people’s feelings even when under pressure. There are some great metrics around this project that we can share.
Lloyds Banking Group places considerable emphasis on how Group colleagues go about their work, as exemplified in the codes of personal and business responsibility and the mandatory training on dignity and respect.