Lloyds Banking Group’s Inclusion and Diversity team commissioned us to make ‘Take A Second’. Understanding that despite all the mechanisms in place, workplace friction still persists, and was recognised as a brake on success. This mandatory video-led learning programme was made with a simple aim; to encourage employees to be more mindful of other people’s feelings even when under pressure. There are some great metrics around this project that we can share.
We have just completed this – the follow up to the multiple award-winning e-learning module above Take a Second – so no pressure! There was more of a challenge here as the bank wanted to address micro-inequities where people cause exclusion or offence inadvertently. There is inherently less drama in these situations and we needed to think about a way to bring them alive and get people to think about their own behaviour. Initial response to this mandatory learning have been very positive.
The main theme that we wanted to convey in this film is that people, no matter what impairments they might have are still people and should be treated as such.
With the addition of a message from David Oldfield the Executive Sponsor for Disability within Lloyds Banking Group and the individual specific impairment films, hearing from Lloyds employees and customers with Visual, Mobility, Hearing, Unseen and mental Health impairments we hoped to give helpful practical advice on how to treat everyone individually.