Lloyds Banking Group’s Inclusion and Diversity team commissioned us to make ‘Take A Second’. Understanding that despite all the mechanisms in place, workplace friction still persists, and was recognised as a brake on success. This mandatory video-led learning programme was made with a simple aim; to encourage employees to be more mindful of other people’s feelings even when under pressure. There are some great metrics around this project that we can share.
Traditionally learning was considered to be something that was carried out on training courses at specialist training centres. Lloyds wanted to launch a new way of learning and commissioned us to make a film to encourage and give license to thinking about learning in a new way… To learn anytime and anywhere. This is an introduction to thinking about learning differently.
When Lloyds Banking Group was formed they had to inform their £18m customers about the changes that were taking place and this film helped internal staff to answer those queries in branch.
The main theme that we wanted to convey in this film is that people, no matter what impairments they might have are still people and should be treated as such.
With the addition of a message from David Oldfield the Executive Sponsor for Disability within Lloyds Banking Group and the individual specific impairment films, hearing from Lloyds employees and customers with Visual, Mobility, Hearing, Unseen and mental Health impairments we hoped to give helpful practical advice on how to treat everyone individually.