London Underground

Boiling Point

 
 

In recent years, there has been an increase in incidents of aggression and violence against London Underground staff.  Recent surveys suggest that more than 60% of staff are abused on a weekly basis.

 

London Underground needed a film that demonstrates an understanding of how horrible it is to be on the receiving end of violence or aggression from members of the public. Beyond this, it was vital that film film made staff aware of the ways their own negative behaviour can often make things worse and how they should have these very difficult situations.