CSTV 17 (cutdown)


Customer Service TV (CSTV) was a bi-monthly series we produced to keep Call Centre employees staff up-to-date with best practice and latest initiatives.  It’s presented by BT people.  This episode follows the opening of one BT’s contact centres in Sandwell.  Warren Buckley our client here is someone we’ve since worked with closely with in his new role as Global Head of Contact Centres at HSBC.