We worked with Barclays to create a film to encourage their employees to use this new system, and our aim was to demonstrate how much time it saves.

We used an employee to narrate the frustrated customer’s journey; we see them restlessly waiting for the paperwork to arrive, and then be sent back to the employee to sign.

Barclays have created a new system called DocuSign which enables paperwork to be read and signed by both employees and customers electronically.