Lloyds Banking Group

Look Closer


We have just completed this – the follow up to the multiple award-winning e-learning module above Take a Second – so no pressure! There was more of a challenge here as the bank wanted to address micro-inequities where people cause exclusion or offence inadvertently. There is inherently less drama in these situations and we needed to think about a way to bring them alive and get people to think about their own behaviour. Initial response to this mandatory learning have been very positive.

To help counter this problem, LBG required an online training course for all staff with a simple aim: look out for the signs and be mindful of others’ feelings. This course picks up from an earlier one and deliberately focuses on micro-inequities which are often easy to miss.